FAQ#
Terminal System v1.24.0
- I cannot connect to the network via wireless LAN (client mode).
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Make sure that MAC address filtering is not performed on the access point.
Make sure that the frequency range and standards supported by the access point match those of the USB wireless LAN adapter.
- I cannot access the Terminal System settings screen from my configuration PC.
Check the connection between the Terminal System and the configuration PC.
If the Terminal System is connected to the PC with a LAN cable, check that the LAN cable is connected correctly, e.g., by using the LEDs on the LAN port.
If your web browser has proxy settings enabled, please disable them.
If the configuration PC is Windows, make sure IPv6 is enabled. If the configuration PC is macOS, make sure that the IPv6 setting is "Link-local only".
- I forgot the password to access the Terminal System settings screen.
Please contact our support desk.
- The status of the device connector is set to "Not Acquired" or "Disconnected" and no data can be obtained.
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Check the connections and cables between the Terminal System and the device.
If the device connected to the Terminal System has an indicator, check that it is lighting/blinking properly.
- The status of the device connector is "Error" and no data can be acquired.
Please check the contents of the error message and contact our support desk.